USA Western Territorial Headquarters 180 East Ocean Boulevard Long Beach, CA 90802-4709 October 18, 2011 Mark Horne Horne Investigations, California Mark@HORNEINV.COM Hi Mark: On behalf of The Salvation Army, Western Territory, allow me to express our deepest gratitude for the excellent surveillance work done on the XXXXX v. The Salvation Army, matter. Despite the great testimony of our experts, they too would agree with me, when we say that the surveillance videos spoke more vividly to the unsubstantiated claims of the plaintiff than they could. It’s far more difficult to assess real injury with verbal testimony but once the Judge saw the videos, our experts testimony became the credible testimony and plaintiff’s counsel would have the impossible task of validating their client’s claims of any disability, much more, total disability. Those videos were not just videos of the plaintiff, but showed the physical actions of the plaintiff, that nullified her claims. Having had to resolve many litigated claims, this one weighed heavily. The demand on this case was outrageously out of line to the possible injuries one could have sustained from the fall. The way litigation goes, you end up compromising so often and in such outlandish circumstances the compromise becomes a win for the plaintiff. Thanks to your work, and that of counsel and other experts, the Judge rightfully refused to allow plaintiff to hold The Salvation Army for more than our responsible share and that was such a great feeling. Literally the judge found 1% of their demand and at that he said he was being overly generous. So on behalf of The Salvation Army, our sincerest and most grateful thanks for a great job done. Will enjoy this win for some time to come ! Suseela Gupta Assistant Director, Risk Management The Salvation Army, Western Territory Long Beach, CA 90802